Privacy Policy
This Privacy Policy describes how Dar Al Hikma Publishing collects, uses, and protects the personal information you provide or that we collect when you use our online platform and services. We are committed to protecting your privacy and handling your personal data in a transparent and lawful manner, in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and relevant regulations in the United Arab Emirates.
Information We Collect
We collect various types of information in connection with our site and services, which relate to book publishing, editorial services, translation, print management, book distribution, rights management, literary event management, and online retail sales.
Personal Information: When you use our site, register an account, place an order, subscribe to newsletters, submit queries, or engage with certain features, we may collect personal information such as your name, postal address, email address, phone number, and payment information. If you are a publishing client or author, we may collect additional information relevant to your work and contract.
Usage Data: We automatically collect information about your interaction with our online platform. This includes details about your visits, such as the pages you view, the links you click, the time spent on pages, and other browsing actions. We may also collect technical information about your device, including your IP address, browser type, operating system, and referring URLs.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience, analyze site usage, and assist in our marketing efforts. Cookies are small data files stored on your device. You can control the use of cookies through your browser settings.
How We Use Your Information
We use the collected information for various purposes related to our services:
To Provide and Manage Services: This includes processing orders, fulfilling book sales, providing publishing and distribution services, managing your account, and responding to your inquiries.
To Improve Our Site and Services: We analyze usage data to understand how our online platform is used, identify trends, and enhance functionality and content.
To Communicate with You: We use your contact information to send updates about your orders, respond to your questions, and provide information about our services.
Marketing: With your consent where required, we may send you promotional materials about our publications, events, and services. You have the right to withdraw this consent at any time.
Legal Compliance: We may use and disclose your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.
Legal Basis for Processing
Our legal basis for collecting and using your personal information depends on the specific context in which we collect it. We will process your data based on:
Your Consent: Where you have given clear consent for us to process your personal data for a specific purpose.
Performance of a Contract: Where the processing is necessary for a contract we have with you, such as fulfilling an order or providing publishing services.
Legitimate Interests: Where the processing is necessary for our legitimate business interests (or those of a third party), provided these interests are not overridden by your data protection rights.
Legal Obligation: Where the processing is necessary for us to comply with a legal or regulatory obligation.
Sharing Your Information
We do not sell your personal information to third parties. We may share your information with trusted third-party service providers who perform functions on our behalf, such as payment processors, shipping companies, IT service providers, and marketing platforms. These third parties are obligated to protect your information and use it only for the purposes for which it was disclosed.
We may also disclose your information if required by law, court order, or governmental authority, or if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. When your information is no longer required, we will securely delete or anonymize it.
Your Data Protection Rights
Under applicable data protection laws, you have certain rights regarding your personal data. These may include the right to:
Access your personal data.
Request correction of inaccurate or incomplete data.
Request erasure of your personal data.
Object to or restrict the processing of your data.
Request data portability.
Withdraw consent at any time, where processing is based on consent.
Complain to a supervisory authority.
To exercise these rights, please contact us using the details provided below.
Cookies
We use cookies to operate and improve our online platform. For more details on how we use cookies and your options for managing them, please refer to our separate Cookie Policy, if available on our site.
International Data Transfers
Your information may be transferred to and processed in countries outside of your own, including countries outside the European Economic Area and the UAE. We will take appropriate steps to ensure that any such international transfers comply with applicable data protection laws and that your data is protected.
Children's Privacy
Our online platform is not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without verifiable parental consent, we will take steps to delete that information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on this page, and the revised policy will be effective when posted. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us by mail at:
Dar Al Hikma Publishing
Office 501, Gulf Business Centre
Al Khaleej Street
Dubai, Dubai
PO Box 58763
UAE